Shipping & Returns
Shipping & Returns
How much does shipping cost?
Shipping is based on the total weight of your order, and subscriptions always ship for less.
| Order weight | Subscription | One-time order |
|---|---|---|
| Up to 4 lbs | $8.50 | $12.00 |
| Over 4 lbs | $11.50 | $14.00 |
A 12 oz bag counts as 0.75 lb and a 2 lb bag counts as 2 lbs, so an order of up to two 2 lb bags ships at the lower rate. You'll see your exact shipping cost at checkout.
Subscriber tip: Fewer, fuller boxes are the best value. Two 12oz bags every eight weeks ships for the same $8.50 as one bag every four, so you get the same coffee for half the shipping.
Wholesale customers, please see our Wholesale + Clubs page for wholesale shipping rates.
How long will it take to receive my order?
We roast and ship from our facility in CT, and most orders leave within 1 to 3 business days. After that, delivery time depends on your location and the carrier's time in transit (UPS or USPS). Weather and carrier delays can occasionally add a day or two.
When do you ship?
We ship Monday through Friday, except on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day (or the day it's observed).
What is your return policy?
Unopened coffee or merchandise: Email info@birdsandbeanscoffee.com and we'll send you a return label. If you'd like a different product, we'll ship it within a week. If you'd prefer a refund, we'll issue it to your original payment method right away, and it should appear in your account within 3 to 5 business days.
Opened coffee: If you're not happy with your coffee, email or call us and we'll work out the best solution together.
Payment and billing
By providing a credit card or PayPal information, you confirm that you are authorized to use that payment method and that you authorize us (or our third-party payment processor) to charge it for the full amount of your subscription or other purchase, including applicable taxes and shipping (an "Order"). If your payment method can't be verified or is declined, your Order may be suspended or cancelled until the issue is resolved. You can update your payment information at any time by logging into your account.
The amount billed may vary due to promotional offers, changes to your subscription, or changes in taxes, shipping, or other charges, and you authorize us to charge your payment method for the updated amount.